Sales & Product Questions
For aquarium products, home aquarium accessories, spare parts, retail products, and general product recommendations.
Get help with aquarium products, spare parts, custom tanks, aquaculture projects, shipping questions, and order support.
Tell us what you need help with. Whether it is a product question, spare part, existing order, custom tank, or aquaculture project, our team will guide you to the right solution.
Quick answers for order support, shipping, spare parts, and custom aquarium or aquaculture tank inquiries.
Some packages are shipped from overseas warehouses or partner facilities, and tracking can take a few days to update after dispatch. In some cases, packages may also wait for courier scanning or customs inspection before movement appears online.
Some international shipments may go through customs clearance depending on the item, destination, and courier process. This can occasionally add extra processing time before delivery.
Small and ready-to-ship items are usually processed faster. Larger tanks, custom products, and bulky items may require extra handling time before shipment.
Some orders may ship in multiple packages, especially if the items come from different warehouses or include larger tank components. The remaining items may already be in transit under a separate shipment.
Yes. MK Aquarium Store supplies spare parts and accessories for different aquarium and aquaculture setups. Please send us the product name, photos, or part details so our team can help identify the right item.
Yes. We can help with custom tank inquiries, including size, shape, frame type, clear panel options, liner color, drainage, inlet and outlet position, fittings, and project layout requirements.
Yes. MK Projects™ supports fish farming tanks, hatcheries, RAS systems, biofloc setups, grow-out systems, custom sizing, and bulk aquaculture project inquiries.
Please include your tank size, quantity, fish species, location, timeline, required fittings, drainage needs, and whether you need round tanks, rectangular tanks, clear panel tanks, or a custom layout.
Our team usually replies within 24 to 72 hours. For project inquiries, detailed quotes may take longer depending on the size and complexity of the request.