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Common Questions:

Why my tracking number is not updating?

• Most packages will come from abroad, once it arrives in a US Post Office or courier's warehouse the tracking number should update by then. Please be reminded that large items like the tanks will run through customs clearance for a couple of days for inspection.

US customs clearance, how long will it take?

• For smaller items it is faster but for large and $100 above items it will take a few days, for example the tanks.
• For the Tanks, due to the weight and amount, customs clearance will take a few days longer than other items. Please allow a few days extension for your order to arrive. Thank you for understanding!

How long is the order processing time?

• For small and easy to ship items, order processing tme is within 1 - 3 days then it will be shipped out.
• For bigger items like the tanks, order processing time is within 3 - 7 days before shipment.

I’ve received part of my order but not all. Where is the rest?

• Some items get shipped separately, rest assured that the remaining items in your order are on the way and will be following close behind. 

Please don't forget that you can refer to our FAQ page where you might be able to find the answer to your question, or any questions you may have in the future.

If you still need assistance, please send us a message below.

We do our very best to answer all emails within 24-72 hours. However, if for some reason you do not hear from us within 72 hour,please kindly refrain from sending additional emails so that we may provide the best possible service to all our MKAquarium customers and avoid sending repetitive emails :)